FAQ
Frequently Asked Questions
Got questions? We've got answers. Here are the most common questions we get from our wicked community.
Orders & Shipping
Q: How long does order processing take?
A: Most of our products are made to order. Coffee generally ships within 3–5 business days, while other made-to-order products generally ship within 2–7 business days. Processing times are estimates and may be longer during holidays or other high-volume periods. Tracking information will be emailed when your order ships.
Q: Why did my items ship separately?
A: Different products are fulfilled by different production partners, so items in your order may ship from different locations. Each will have its own tracking number.
Q: Where do you ship?
A: We currently ship to the United States, U.S. territories, and Canada. We do not ship to other international destinations at this time. Product availability may vary by destination and will be confirmed at checkout.
Q: How can I track my order?
A: You'll receive email notifications with tracking information as each item ships. Use those tracking numbers to monitor your package's journey.
Products
Q: Are your products really made-to-order?
A: Yes! Most of our products (apparel, accessories, home goods) are made-to-order by our trusted production partners. This reduces waste and allows us to offer a wide variety of unique designs. Our coffee is curated and roasted in the USA.
Q: What sizes do your t-shirts come in?
A: Our t-shirts are unisex sizing and typically range from S-2XL. Check individual product pages for specific size charts.
Q: Do you offer personalized products?
A: Personalization is available on select products only. If a product can be personalized, the available options and instructions will appear on its product page. Please double-check all names, dates, spelling, and other details before submitting your order.
Returns & Exchanges
Q: Can I return or exchange my order?
A: We accept returns within 30 days for defective, damaged, or incorrect items. Due to our made-to-order model, we cannot accept returns for items you simply changed your mind about. See our Returns & Refunds Policy for details.
Q: What if I ordered the wrong size?
A: Contact us within 7 days of delivery and we may be able to offer a discount on a replacement order. Unfortunately, we cannot offer free exchanges for sizing changes since items are made-to-order.
Q: What if my item arrives damaged?
A: Contact us immediately with photos of the damage. We'll arrange for a replacement at no cost to you. No need to return the defective item unless we specifically request it.
Coffee
Q: Where is your coffee sourced from?
A: Our coffee is ethically and sustainably sourced from Central and South America through B Corp certified suppliers. Each blend is Specialty Grade Craft Coffee certified by the SCA.
Q: Is your coffee really roasted in the USA?
A: Yes! We partner with expert roasters in the USA who share our commitment to quality and ethics.
Q: Can I return coffee?
A: Due to food safety regulations, we cannot accept returns on coffee products (opened or unopened).
Payment & Security
Q: Is it safe to shop on your website?
A: Absolutely. We use secure payment processing and SSL encryption to protect your information. We never store your credit card details.
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and other payment methods displayed at checkout.
Contact & Support
Q: How can I contact you?
A: Email us at info@awickedlife.com or use our Contact page. We typically respond within 1-2 business days.
Q: What are your business hours?
A: Monday-Friday, 9:00 AM - 5:00 PM PST. We're closed on weekends and holidays.
Still have questions? Don't hesitate to reach out. We're here to help!