FAQ
Frequently Asked Questions
Got questions? We've got answers. Here are the most common questions we get from our wicked community.
Orders & Shipping
Q: How long will it take to receive my order?
A: Total delivery time = Production time (2-7 days) + Shipping time (3-10 days). Coffee typically ships faster (2-4 days production). Since we're print-on-demand, each item is made especially for you when you order.
Q: Why did my items ship separately?
A: Different products are fulfilled by different production partners, so items in your order may ship from different locations. Each will have its own tracking number.
Q: Do you ship internationally?
A: Currently we ship to the United States, U.S. Territories, and Canada.
Q: How can I track my order?
A: You'll receive email notifications with tracking information as each item ships. Use those tracking numbers to monitor your package's journey.
Products
Q: Are your products really made-to-order?
A: Yes! Most of our products (apparel, accessories, home goods) are made-to-order by our trusted production partners. This reduces waste and allows us to offer a wide variety of unique designs. Our coffee is curated and roasted in the USA.
Q: What sizes do your t-shirts come in?
A: Our t-shirts are unisex sizing and typically range from S-2XL. Check individual product pages for specific size charts.
Q: Can I customize products?
A: Currently we don't offer custom personalization, but we have a wide variety of unique designs to choose from!
Returns & Exchanges
Q: Can I return or exchange my order?
A: We accept returns within 30 days for defective, damaged, or incorrect items. Due to our made-to-order model, we cannot accept returns for items you simply changed your mind about. See our Returns & Refunds Policy for details.
Q: What if I ordered the wrong size?
A: Contact us within 7 days of delivery and we may be able to offer a discount on a replacement order. Unfortunately, we cannot offer free exchanges for sizing changes since items are made-to-order.
Q: What if my item arrives damaged?
A: Contact us immediately with photos of the damage. We'll arrange for a replacement at no cost to you. No need to return the defective item unless we specifically request it.
Coffee
Q: Where is your coffee sourced from?
A: Our coffee is ethically and sustainably sourced from Central and South America through B Corp certified suppliers. Each blend is Specialty Grade Craft Coffee certified by the SCA.
Q: Is your coffee really roasted in the USA?
A: Yes! We partner with expert roasters in the USA who share our commitment to quality and ethics.
Q: Can I return coffee?
A: Due to food safety regulations, we cannot accept returns on coffee products (opened or unopened).
Payment & Security
Q: Is it safe to shop on your website?
A: Absolutely. We use secure payment processing and SSL encryption to protect your information. We never store your credit card details.
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and other payment methods displayed at checkout.
Contact & Support
Q: How can I contact you?
A: Email us at info@awickedlife.com or use our Contact page. We typically respond within 1-2 business days.
Q: What are your business hours?
A: Monday-Friday, 9:00 AM - 5:00 PM PST. We're closed on weekends and holidays.
Still have questions? Don't hesitate to reach out. We're here to help!